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Technostress & Communications Research

Keeping you up to date on digital wellbeing research

NHS DigiWell Study

The first communication software trial for NHS staff

HRA approved (IRAS 317069) and NIHR CRN portfolio adopted clinical trial investigating digital wellbeing, healthcare email productivity and clinical email safety with and without AirEmail.

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Sponsor: AirEmail

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Conducted at: Royal Free London NHS Foundation Trust

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Research team: Dr Jay Mehta (Chief Investigator), Prof Heather Angus-Leppan (Principal Investigator), Vashist Deelchand (Co-Investigator), Dr Ameet Bakhai (Clinical Safety: Officer), Liba Stones (Quality Assurance Manager), Leah McCauley (Coordinator)

 

67 Royal Free staff consented to take part and 54 staff completed AirEmail training and tested AirEmail for a period of 8 weeks.

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Emails containing Patient IDs identified

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Emails processed by the AirEmail tool

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Number of study participants

The study’s findings are currently being prepared for publication. Key highlights of benefits for study participants using AirEmail:

 

  • 24% Faster mean time to reply to clinical emails

  • 41% Faster mean time to action clinical emails

  • 14% Faster mean reply time to all emails

  • 24% Faster mean action time to all emails

How does the study work?

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  • Week 1-2

The control period starts which is designed to gauge participants’ normal email usage without the AirEmail tool. You can carry on using email as normal without doing anything.​

  • Week 3-4

At the start of week 3 you will be invited to learn about the AirEmail tool and how it will help you manage your inbox more effectively.

  • Week 5-8

After you feel confident with the features of the tool, you will be given full access to AirEmail features for a period of 4 weeks. During this period AirEmail will collect data on your email usage in order to analyse how effective it is in helping you use your email.

  • Week 9-10

The AirEmail tool will be switched off again and a 2-week-long after-study control period begins. Your inbox will return to normal while email stats are collected.

Only non-identifiable email use data is collected during the course of the study.

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