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Technostress & Communications Research

Keeping you up to date on digital wellbeing research

Shining a Light Survey

First-ever study highlighting impact of email technostress on NHS staff.

Study of the impact of digital communications on the workload and wellbeing of NHS staff. Conducted in May 2020 during Covid. 3,047 staff from NHS Trusts across the UK responded to survey within one month of opening. Study was closed early due to data stability after 3,000 respondents.

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Figure 1: Number of Study Respondents

Figure 2: Location of Survey Respondents

  • 23% NHS staff receive over 50 emails per day

  • 31% Final email unmanageable

  • 47% Have their home time disrupted by email

  • 57% Cannot switch off when they want to

  • 64% Have their core work disrupted by email

  • 82% Call for an effective solution

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